Knowledge management does the SharePoint shuffle

The Diagram describes the 3 main components ne...

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SharePoint 2010 Extension adds LOB data sources to knowledge management and social networking

ECM Plus – Layer2 has just released a new SharePoint aAdd-on that can integrate external data sources such as SQL databases, Exchange, ERP/CRM/CMS or any other LOB systems with SharePoint Knowledge Management and Social Networking features.

According to the Layer2, the newly-released SharePoint Server 2010’s now Collaborative Knowledge Management can be what it calls an ‘organizational intelligence’ in the enterprise.

Layer2 said that managed metadata can also drive navigation, discovery, relation, and re-usability of content, whereby managed metadata provides a common organisational vocabulary and can also link people to social networks.

However, there is a limitation at present. Such features are limited to SharePoint-based data only so far.

Neverrtheless, Layer2’s ‘Business Data List Connector’ integrates any LOB system of the enterprise seamlessly with SharePoint CKM and social features. The Business Data List Connector connects straight to SharePoint lists such as contacts, tasks, events or any other custom list directly to external LOB data using existing ODBC, OLEDB, .NET or specific drivers. Systems like SQL Server, Exchange, MS Office or text files, XML, EDI, Oracle, DB2, Informix, AS400, MySQL, Cache, ERP / CRM systems like MS Dynamics CRM / NAV / AX, SAP, Salesforce.com, QuickBooks, Peachtree, HL7, Virtual Store are supported as well as general Web Services, .NET or COM+ objects.

SharePoint lists are updated automatically in background with external data changes. Write-back of modifications made in SharePoint lists to the external data sources is optionally provided, if supported by used driver. All common list features are fully available: Views, RSS newsfeeds, change notifications per email or workflows on external data changes. SharePoint Enterprise Keywords and Managed Metadata columns can be used without any restrictions to tag the list content based on taxonomies for use with knowledge management and social networking features. Additionally an Auto Tagger component provides automatic background categorisation.

Also, Knowledge Management Suite ships with auto- tagger, tag suggestions and advanced metadata navigations The Knowledge Management Suite for SharePoint Server 2010 encourage knowledge workers to take advantage of the new SharePoint 2010 features by making it as easy as possible to tag content and use tags for knowledge browsing, navigation, content discovery and search. The suite consists of several components, e.g. for improved taxonomy management, content based tag suggestions, auto tagger and metadata navigation Web Parts. The Tag Navigation Web Part harvests the value of collaborative tagging by using the SharePoint 2010 managed metadata taxonomy tree directly for content discovery and navigation. The Tag Directory Web Part renders managed metadata as A-Z directory index or enterprise glossary, to alphabetically browse the corporate knowledge. The Related Content Web Part for SharePoint 2010 automatically displays related content context-based by using existing tags, for example related products or services, assigned file downloads, context-driven contact information, tasks, events etc.

The software was develope on the new SharePoint 2010 Server Enterprise Metadata Management API. In cooperation with WAND, a provider of enterprise taxonomies, Layer2 also offers pre-defined taxonomy metadata for SharePoint Server 2010, a library of taxonomies covering a wide range of domains to help jumpstart classification projects. Taxonomy metadata for SharePoint 2010 is currently available for over forty specific topics in thirteen languages.

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Filed under Customer Relations Management (CRM), Digital Media Management (DMM), Enterprise Content Management, SharePoint, Vendor News

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