TRAINING: Jobsworths’ jollies just wasting taxpayers’ money

National Audit Office (United Kingdom)

Call for independent overhaul of jobsworth training

£275 million a year ‘wasted’ on ineffectual training, is “the tip of the iceberg”

By ECM Plus staff

ECM Plus +++ A new report has exposed that £275 million is being wasted on ineffectual training courses by the British Civil Service which has been described as ‘the tip of the iceberg of Britain’s culture of poorly-targeted staff development’.

The report, by the National Audit Office, estimates that the Civil Service wastes hundreds of millions of pounds every year putting staff through expensive training courses that do not work.

According to the NAO, less than half of staff felt their training in the past 12 months had helped them to do their job better.

Kevin Beales, managing director of The Test Factory commented: “I’m sad to say that these figures don’t surprise me at all, and if anything, they’re just the tip of the iceberg of Britain’s culture of poorly-targeted staff development.’

Added Beales: ‘Organisations in both the public and private sector are aware that to get the very best out of the staff they need to offer them regular personal development opportunities, and rightly so, but far too often they give far too little thought to what their staff’s individual needs are and how best to meet them and instead adopt a sheep-dip approach.”

Beales said that by undertaking a proper training needs analysis assessments before arranging training can stop that from happening, enabling managers to make informed decisions on what areas staff need training in and meeting that need with appropriate training.”

The Test Factory’s Beales also believes the staff should be given more support with their training. “More support should also be provided to individual employees. Identifying training needs can produce personalised learning plans that will enable individuals to identify areas for improvement and signpost resources to aid their own development.”


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