Chaos abounds as BYOD costs prompt confusion

Confused Man Reading a Bill or Bank Statement

Cost confusion and chaos in BYOD (Photo: s_falkow)

Fiercely divided opinion on BYOD despite ‘hype’

By ECM Plus staff

ECM Plus /London/ +++ A new survey has revealed that fears are rising around the hidden costs of BYOD deployment – as well as ‘class divides’ and evidence that company managers are using BYOD to ‘pacify’  staff.

Moreover, some IT managers are even asking ‘is it worth surrendering control just to raise staff morale?’

Opinion is still divided when it comes to implementing ‘Bring Your Own Device’ strategies within businesses, with many at the top suggesting that such deployments create more problems than they solve.

That’s according to a recent poll from Insight UK which surveyed over 232 IT managers and directors based in the UK. The research took in firms with an average annual IT spend of £50,000 to £100m+ and with up to 10,000+ employees.

Companies from a diverse portfolio of industries including Education, Financial & Banking, Manufacturing and Retail were asked to consider how mobility and the advent of Bring Your Own Device (BYOD) strategies had affected the way they were going about their business.

Surprisingly, while 79% revealed that they were not in the process of implementing a BYOD strategy or it had yet to affect their planning, for the 21% that had, 82% of those surveyed said they had seen visible improvements in staff morale as a result.

Having said this more than 71% of those questioned believed that BYOD would have no negative effects upon productivity, which suggests something else is holding them back. Respondents were asked if they thought BYOD would place additional bandwidth strains upon the network or bring further security issues surrounding the deployment of ‘foreign’ devices within a company.

While one in five of those surveyed (20%) said that they didn’t envisage BYOD having an impact on company networks, almost half (48%) of those surveyed thought it would come at a cost.

BYOD will be more expensive to run and may not boost productivity. Furthermore, results suggested that rather than helping to reduce the IT spend for CIOs and IT directors (only 18% said they thought it would), many believed (28%) that that the hidden costs associated with such strategies would make it unattractive to those at the top as they struggled with managing different operating systems and licensing issues.

“The hidden costs will be in trying to support iOS & Android and Windows 7 & 8 and Macs when we currently only have one operating system” said one respondent.

“We are a 24/7 business and have desktops that are used by multiple users” said another respondent. “BYOD may mean more desktops and therefore more licenses required.”

59% of those surveyed said they could even envisage a scenario where some firms might revert to a desktop computing strategy because of fears and costs associated with BYOD and the change it brings.

Could there be a backlash against BYOD and a return to desktops? “Once BYOD is in place, it will then swiftly turn to business demand on IT purchasing these devices and providing them to staff, which brings a whole raft of new issues, such as justification, grade specific only, support of devices” one respondent commented.

“We suspect that the cost impact may be neutral or perhaps even increase costs. We are likely to have to give the employee a contribution towards his machine or pay for it outright, and then pay for the infrastructure needed to run the system and give adequate protection. On the flipside it may reduce duty charges when we export machines and enable staff to become productive, faster when their machines fail. I am sure there will be hidden costs particularly around support and other infrastructure costs” said another respondent.

67% said they believed that executives are still likely to BYOD and it appears that decisions around this continue to divide the workforce.

“There is a tendency to allow BYOD at upper levels of the business to keep them quiet” revealed one respondent.

Are some IT managers buying user silence but creating a rod for their own back?

“Interestingly, this has been a recent experience where the executive team have just been issued with laptops, iPads and iPhones. At a time when we have to be frugal with the purse strings some employees were not amused and felt that this was not a good use of company funds” revealed one.

Commented another: “I’ve seen managers accused of creating problems for themselves, by appeasing end users through BYOD. But having crossed this line, where will end user demands stop?”

Those surveyed were still not clear as to whether BYOD strategies would help things like cloud computing gain traction (48% said yes & 52% said no), although some of those questioned felt that certain sectors had much to gain from such thinking.

One respondent said: “We see a big potential benefit in the case of mobile staff, especially those overseas who need devices for which they can obtain local support and in their own language. Supplying machines with Chinese operating systems is difficult.”

Another IT director thought image would have its part to play. “In marketing sectors, where image is important, BYOD allows users to carry a device which matches their image and persona. They can update and change according to fashions and trends without limitations enforced by information systems” he said.

The survey also underlines that equality had found its way into the workplace as far as BYOD was concerned, with only 19% believing we would see any difference in usage between men and women.

With many BYOD strategies still in the initial stages of planning it was noted in some quarters that other factors were affecting deployment.

“We are at an early stage of developing a BYOD policy and I am part of a small team working with our parent company (FT top 250) and sister companies. We have a system and policy for smart phones, but not for Laptops and PCs. The consensus among my peers is that policy is driven by the available control and security technology, not on need. We had the technology to control smart phones so we implemented it” said one of those surveyed.

Others argued that BYOD had become a positive force for change by forcing vendors to consider interoperability and usability.

Ashley Gatehouse, EMEA Vice President Marketing, Insight UK, added: “I think the survey clearly demonstrates that opinions are still divided when it comes to BYOD within the enterprise. Obviously staff welcome the flexibility such strategies bring, but the results also indicate apprehension from many in IT. It’s clear that this is an area where businesses are still looking for guidance around implementation and cost, and perhaps one where IT managers might have to come to some kind of arrangement with the needs of an ever-demanding workforce. As such, Insight is ideally placed to help our clients face these challenges and find new ways to assist them in optimising their IT investments.”

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