Category Archives: Business Process Management

Business process management

FEATURE: The Wisdom Of Integral Management Vs. Corporate Narcissism

First Meeting

Meetings: Corporate Narcissism? (Photo credit: lhl)

by Mats Eriksson

You have probably already heard this ancient wisdom tale: There was once a king who wanted to marry off his daughter. Naturally he wanted to find a smart and wise son-in-law. So he arranged a test for all her suitors. They had to go into a dark room and determine what was in it. Continue reading

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Filed under Analytics & Metrics, Balanced Scorecard, Business Intelligence (BI), Business process analytics, Business Process Management, Business Process Re-engineering (BPR), Collaboration, Consultancy/Consulting/Systems Integration, Enterprise Resource Planning (ERP), Internal Controls, Management, Management Science, Planning & Forecasting, Policy Management, Six Sigma, Total Quality Management (TQM)

Massive 65% rise in data centre power consumption – survey

English: You take the high-voltage and I'll ta...

Power requirements surging across globalised data centres – survey

Exponential gigawatts more energy being siphoned into globalised corporate data centres

By ECM Plus staff

ECM Plus /London/ +++ In a sharp rise in expected power consumption by data centres used for cloud computing as a result of globalisation of the IT and corporatist sectors, research firm DCD Intelligence has just taken the wrsps off stark findings from its DatacenterDynamics 2012 Global Census report. Continue reading

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Filed under Analysis, Business Process Management, Cloud Computing, Colocation, Data centres, Data Governance, Data mining, Data privacy, Data protection, Data storage, Data storage, Data warehousing, Enterprise Cloud, Enterprise Content Management, Enterprise Storage, Hybrid Cloud, Private Cloud, Public Cloud, Storage, Trusted Cloud, Virtualization, VPS Cloud

Chaos abounds as BYOD costs prompt confusion

Confused Man Reading a Bill or Bank Statement

Cost confusion and chaos in BYOD (Photo: s_falkow)

Fiercely divided opinion on BYOD despite ‘hype’

By ECM Plus staff

ECM Plus /London/ +++ A new survey has revealed that fears are rising around the hidden costs of BYOD deployment – as well as ‘class divides’ and evidence that company managers are using BYOD to ‘pacify’  staff.

Moreover, some IT managers are even asking ‘is it worth surrendering control just to raise staff morale?’

Opinion is still divided when it comes to implementing ‘Bring Your Own Device’ strategies within businesses, with many at the top suggesting that such deployments create more problems than they solve. Continue reading

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Filed under Analysis, Budgeting, Business Process Management, Business Risk, BYOD, Collaboration platform, Content Security, Industry News, Information Management, Information security, Intranets & Portals, Mobile Apps, Risk Analysis, Risk Assessment, Risk Management, Software, Workflow

EMI taps Sunrise for publishing management

EMI Group logo.

Music publishing company taps Sostenuto

British sofware firm Sunrise Software signs up EMI Music Publishing

By ECM Plus staff

ECM Plus /London/ +++ Music publisher EMI Publishing has just inked a new deal with British service management sofware specialists Sunrise Software for its Sostenuto software to support 900 users in 55 countries..

Accordin to EMI, the Software as a Service (SaaS) IT Service Management solution went live in one week and is already providing greater visibility of EMI’s IT activities and tighter integration between its two main Service Desks in London and New York. Continue reading

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Filed under Business Process Management, Enterprise Content Management, Publishing, Service Management, Software, Vendor News

British businesses hurt by poor Internet coverage – survey

2012_04_280012 Jeremy Hunt preached the minist...

Jeremy Hunt preached the ministerial code (Photo credit: Gwydion M. Williams)

Government policy under fire as new survey reveals Internet strategy should focus on coverage not speed

By ECM Plus staff

ECM Plus /London/ +++ A new report of 1,500 British small businesses reveals that 57 percent stated that the ‘poor quality of their internet access’ is now adversely affecting their ability to do business.

According to the findings, by Freelancer.co.uk, small businesses in Britain are now at odds with Culture Secretary Jeremy Hunt, who reiterated in a speech at the Google Campus building that broadband speed is more important than coverage. Continue reading

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Filed under Accessibility, Analysis, Business Process Management, Business Risk, Cloud Computing, Collaboration, E-commerce & e-tailing, Telecommunications, Web accessibility, Web governance

Smart grids at risk from cyber security in intelligent buildings

English: Intelligent building system - diagram.

Intelligent building system – diagram.

Cyber attacks render smart grids intrinsically unsafe

By ECM Plus staff

ECM Plus /London/ +++ Building owners and designers, and particularly members of the building services industry, are racing to implement intelligent buildings and smart grids, aaccording to new research from a London academic institution. Continue reading

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Filed under Analysis, Analytics & Metrics, Business Continuity, Business process automation (BPA), Business Process Management, Business Risk, Consultancy/Consulting/Systems Integration, Contingency Planning, Enterprise Application Integration (EAI), Enterprise architecture (EA), Enterprise Resource Planning (ERP), Information security, Project Management, Risk Analysis, Risk Assessment, Risk Management, Software

Paperless office still a pipedream – survey

Paperless office?

Survey finds business still overrun with paperwork

By ECM Plus staff

ECM Plus /London/ +++ Two-thirds of businesses regularly need to scan more than fifty pages a day to transfer information to a digital format.

That’s according to a new survey from Anoto, creators of digital pen and paper technology, whose results of a survey conducted across the USA and Britain focused on the state of scanning in business today. Continue reading

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Filed under Analysis, Business process automation (BPA), Business Process Management, Document archiving & retrieval, Document asset management, Document Automation, Document Management, Document scanning & imaging, Electronic Document Management & Delivery, Enterprise Content Management, Forms management, processing, eForms, OCR - Optical Character Recognition, Records Management, Scanning

Alfresco teams up with Kofax in tech collaboration

Image representing Alfresco as depicted in Cru...

Kofax goes Alfresco

Integrated promises return on investment

By ECM Plus staff

ECM Plus +++ Kofax has just entered into a new technology alliance with Alfresco, the open source enterprise content management software house.

According to the companies, Kofax’s capture enabled BPM solutions capture and streamline the flow of business critical information throughout an organization in a more accurate, timely and cost effective manner, enabling customers to be more responsive to their constituents, gain competitive advantage and better grow their businesses. Continue reading

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Filed under Business Process Management, Document scanning & imaging, Enterprise Content Management, Industry News

YouGov survey reveals firms still need to up their game with customers

We've Been Kofax'd

We've Been Kofax'd (Photo credit: digitalsorceress)

YouGov survey finds a need for B2C businesses to be more responsive to their customers

By ECM Plus

ECM Plus +++ More than a tird of customers are abandning supplier due to poor customer service, according to a new poll by YouGov.

The Kofax-backed online research found that 35 percent of British adults stopped using a business within the last year due to poor levels of customer service.  Continue reading

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Filed under Business process automation (BPA), Business Process Management, Document archiving & retrieval, Document asset management, Document Automation, Document Management, Document scanning & imaging, Electronic Document Management & Delivery, Forms management, processing, eForms, OCR - Optical Character Recognition, Vendor News

Capture Driven BPM Takes Centre Stage At Kofax Customer Connect Panel

City London Skyline

Kofax conflab in London this week

EMEA Launch Event – Speedshop topics & questions for the Q&A Panel

There are just a few days to go before the Kofax Customer Connect event in London, and over the last week people have been voting on the topics they want to discuss during the afternoon speedshop sessions.

The three topics under discussion on the 19th Aprilwill be:

– Is the paperless office really a better place to be?
– BPM technology: interesting, but I need a solution to my problem. Stop selling and start helping?
– How can improving business processes increase customer longevity and profitability?

As well as the speedshops there will also be a live Q&A panel in the morning of the 19th. The panel includes Anthony Macciola, the Kofax CTO; Derek Miers, Forrester Analyst, John Newton, CIO of Alfresco and Anthony Murphy, former CIO of CICA.


Related links:

ECM Plus Podcasts – DocumenTALK – Kofax CMO Martyn Christian

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Filed under Business Process Management, Document archiving & retrieval, Document Automation, Industry News

Original thinking as Kofax expands capture driven strategy

Martyn Christian, CMO, Kofax

Kofax point of origination strategy expands reach of capture-enabled business process management

By PAUL QUIGLEY

ECM Plus +++ Kofax has just taken the wraps off what it calls the ‘Kofax Point of Origination’ strategy, aimed at accelerating the migration of capture from centralized, back office environments to the “point of origination” where customer interactions actually take place. Continue reading

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Filed under Business process automation (BPA), Business Process Management, Document asset management, Document Management, Document scanning & imaging, Enterprise Content Management, Marketing operations management, Mobile Content, Vendor News

Divine intervention as Perceptive receives holy orders

Logo of the Church of England

The Church of England calls upon Perceptive

The Church of England replaces paper processes with Perceptive Software

By ECM Plus staff

ECM Plus +++ ECM and BPM bellwether Perceptive Software has just begun a project with the Church of England to streamline the selection process for candidates applying to join the Ordained Ministry.

According to the Church, the Ministry Division will replace its paper-based processes with an electronic system, integrated with its new HR and payroll systems.

Perceptive said the project is being completed in partnership with NorthgateArinso (NGA) using ImageNow from Perceptive. The initial application form, now web based with ImageNow eForm, and all supplementary information relating to the candidate, will be scanned, collated and securely stored in electronic applicant folders.

The Church said it hoped that a paper-based system will improve the sharing, management and security of all necessary documentation, throughout the rigorous selection process.

The Reverend Stephen Ferns who oversees the ordination selection process at the Church of England commented: “Every year the Ministry Division runs around 50 Bishops’ Advisory Panels and we assess 16 candidates at each Panel. Inevitably, this process generates a considerable amount of paperwork. We look forward to working with the new system and to the benefits and improvements it will bring.”

Perceptive said the system is now fully-integrated with ResourceLink Aurora, the integrated HR and payroll solution being implemented by NGA. Applicants that reach the interview stage are automatically passed to ResourceLink Aurora for an interview to be scheduled. Successful applicants can then be easily added to the payroll solution to form a complete process from beginning to end.

This project is a collaboration between Perceptive and NGA, which recently announced a seven-year contract to provide the Church of England with HR and Payroll for the 16,000 clergy and administrative staff across Britain.


Related links:

ECM Plus – DocumenTALK

ECM Podcasts

ECM Plus Reviews

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Filed under Business process automation (BPA), Business Process Management, Document archiving & retrieval, Document Automation, Document Management, Enterprise Content Management, Vendor News

Content bellwether snaffles Mediachase in e-commerce move

Image representing Mediachase as depicted in C...

MediaChase acquired

Acquisition accelerates delivery of e-Commerce and digital marketing solutions to improve customer experience

By ECM Plus staff

ECM Plus +++ EPiServer has acquired Mediachase, an e-commerce and collaboration software provider. Terms of the deal were not disclosed.

According to the company, the deal will bring together its existing digital marketing capabilities with Mediachase’s e-commerce framework to meet next generation cross-channel needs for delivery to EPiServer’s partner and customer network. Continue reading

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Filed under Business Process Management, Content management system (CMS), E-commerce & e-tailing

Kofax ups ante with 3.7% growth

Kofax CEO Reynolds Bish

Document behemoth grinds out progress against tough economic backdrop, sticks to acquisition plans

By ECM Plus Staff

ECM Plus +++ Document bellwether Kofax plc has just released it latest financial results for the quarter and six months ended December 31, 2011.

According to the company, total revenues grew by 3.7% to US$70 million, up from US$67.5 million for the previous year and for the six months up 5.2% to US$128.5 million from US$122.2 million in the previous year period. Continue reading

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Filed under Business process automation (BPA), Business Process Management, Document archiving & retrieval, Document Automation, Document Management, Document scanning & imaging, Industry News

South African Wal-Mart mega-merger in ‘fundamentally flawed’ claim

South African Commercial, Catering and Allied ...

Unions appealing rulings as 'flawed'

Appeal against Wal-Mart and Massmart merger in South Africa

By ECM Plus staff

ECM Plus +++ Court hearing commences today to determine whether the South African merger of Wal-Mart and Massmart can proceed, or whether the matter should be referred back to the Competition Tribunal for consideration.

Three South African Government Ministries, supported by labour federation COSATU, are appealing based on their claim that the earlier Competition Tribunal proceedings were fundamentally flawed and are seeking a full rehearing of the matter. Continue reading

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Filed under Business Process Management, Compliance, Corporate Governance, Corporate Social Responsibility (CSR), Customer Relations Management (CRM), GRC (Governance, Risk & Compliance), Industry News, Investor Relationship Management, Regulatory Compliance, Risk Management

Banks failing to meet SME needs – report

Reaction to Irish banking and financial crises...

Banks failing businesses - report

Banks around world failing to meet government commitments – VRL Financial News

By ECM Plus staff

ECM Plus +++ In a new damning report ‘The Best Practices In SME Banking’ released today, top financial and professional services information provider VRL has found that despite demands over commitment by banks to lend more to small-to-medium sized enterprises, in real terms, lending is in fact ‘growing at a snails’ pace’ the report states. Continue reading

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Filed under Analysis, Business Risk, Corporate Governance, Enterprise Resource Planning & Management, Equity Capital Markets, GRC (Governance, Risk & Compliance), Planning & Forecasting, Risk Analysis, Risk Management

‘Collaborate’ event to showcase business risk and info protection

US CONFIDENTIAL COVERSHEETS

Event to showcase issues in business risk and information protecction

Former intelligence officer to discuss additional means to protect sensitive corporate data against risk

By ECM Plus staff

ECM Plus +++ John A. Nolan, III, a retired U.S. Army intelligence officer, author and expert in the field of business intelligence, will be the keynote speaker at document and workflow specialist Cabinet NG’s annual ‘Collaborate’ conference taking place from October 13-14 at The Westin in Huntsville, Alabama.

While Cabinet NG’s software offer storage, protection and compliance, much else is ‘obtainable’ from the people in and around an organisation that could put its sensitive information at risk, the company said, including proprietary information and intellectual property. Continue reading

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Filed under Business Intelligence (BI), Business Process Management, Business Risk, Collaboration, Data protection, Document Management, Industry News, Information security, Risk Analysis, Risk Assessment, Risk Management, Workflow

REVIEWS: Scanners – Plustek SmartOffice PS286 Plus

Plustek SmartOffice PS286 Plus scannner - ECM Plus Reviews - www.ecmplus.com

Even as the Internet has made online viewing and transferring of documents more commonplace, the rise and rise of document capture continues unabated.

Driven in no small part by increasing levels of compliance and red tape bureaucratic processes imposed by the burgeoning ‘jobsworth’ industry of central state ‘regulations’ and nannying ‘procedures’, a good scanner is your best friend in the home or office these days, with the need for nifty scanners for personal document capture continuing at breakneck speed. Continue reading

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Filed under Business Process Management, Document archiving & retrieval, Document asset management, Document Automation, Document Management, Document scanning & imaging, Forms management, processing, eForms, Hardware Reviews, OCR - Optical Character Recognition, Reviews, Scanning, Search, Workflow

Axe victim: Feds raid Gibson guitar plants in unfinished business

The Department of Justice building in Washingt...

Feds raid American guitar factories

Department of Justice bullies Gibson without filing charges

By ECM Plus staff

ECM Plus +++ The Federal Department of Justice in Washington, D.C. has suggested that the use of wood from India that is not finished by Indian workers is illegal, not because of U.S. law, but because it is the Justice Department’s interpretation of a law in India. Continue reading

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Filed under Asset management, Business continuity, Business Process Management, Content Creation, Contingency Planning, Corporate Social Responsibility (CSR), GRC (Governance, Risk & Compliance), Industry News, Intellectual Property (IP), Risk Management

Credit crunch driving SMEs to ‘raid the family silver’

Local businesses

SME sector - the engine of economies

47 percent of Britain’s small business owners inject personal cash into their companies to stay afloat

By ECM Plus staff

ECM Plus +++ Rising business costs are adversely affecting the private lives and personal finances of many SME owners, according to a new study by Make It Cheaper and the Centre for Economic and Business Research. Continue reading

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Filed under Analysis, Asset management, Business Process Management, Compliance, Corporate Governance, Enterprise Resource Planning (ERP), GRC (Governance, Risk & Compliance), Planning & Forecasting, Policy Management, Regulatory Compliance, Risk Management

WEEKEND PLUS: Scapegoating scheme not helping – ICM

Francis Maude

Francis Maude

ICM says Maude’ ‘name and shame’ plans ‘unworkable’

By ECM Plus staff

ECM Plus +++ Government plans to ‘name and shame’ late payers is impractical, unworkable and yet another missed opportunity, according to the Institute of Credit Management.

ICM said that such a ruse appeared to be to ‘chase a headline’ rather than address the fundamental issue that should be focused around up-skilling businesses and giving them the tools to better understand the value and importance of best credit management practice, it said in a statement.

Continue reading

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Filed under Asset management, Business Process Management, Business Risk, Compliance, Corporate Governance, Enterprise Resource Planning (ERP), Industry News, Policy Management, Regulatory Compliance, Risk Management

COMMENT: When will accountability be front and centre?

Scales Of Justice

Accountability: Systemic flaws need real independent oversight. Image: srqpix

Shameful News Corp. fiasco plumbs depths of disgusting depravity of institutions

BY PAUL QUIGLEY

ECM Plus +++ As the News Corp woes further unfold, it starts to call into question the whole systemic root of generic institutional accountability where conflict of interests issues are no longer allowed to be smokescreens to stop accountability and compliance being overhauled and independently monitored – true segregation of duties in governance terminology. Continue reading

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Filed under Business Process Management, Content Protection, Data privacy, Data protection, GRC (Governance, Risk & Compliance), Industry News, Information Governance, Mobile communication, Mobile Content, Telecommunications

German giant gobbles BPM minnow

Robert Bosch GmbH

Business process software gets the Teutonic touch

Bosch plans acquisition of inubit AG

By ECM Plus staff

ECM Plus +++ German indusstrial giant Robert Bosch Group AG has acquired inubit AG, the small software firm specialising in business process management.

According to the company, its 100 associates generated sales of around 10 million euros.

However, the two companies said that the actual purchase price of inubit will not be disclosed. Continue reading

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Filed under Business process automation (BPA), Business Process Management, Industry News, Investor Relationship Management, Regulatory Compliance, Reporting

WEEKEND PLUS: News Corp woes shadow real issues

Slug from Atmosphere eavesdrops on Lucy?

Eavesdropping of voicemails should never have been technically possible in the first place. Image: Joe Howell

Infatuation with celebs and politicians clouds issue of weak data protection laws and further telecoms oversight by independent accountability councils of citizens

BY PAUL QUIGLEY

Truth is the first victim of war.

The disgusting charade that has been paraded this last week or so over the News Corporations’ alleged invasion of people privacy’s tends to mask the real problem. That is, how could this loophole of privacy invasion has been possible in the first place?

Insecure voicemail systems and processes.

And who is it who hosts these systems of privacy invasion? Continue reading

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Filed under Business Process Management, Corporate Social Responsibility (CSR), Data Governance, Data privacy, Data protection, Industry News, Information Governance, Internal Controls, Mobile communication, Mobile Content, Regulatory Compliance, Risk Management, Telecommunications

Global 360 succumbs to Open Text in BPM buildout

Image representing Open Text as depicted in Cr...
BPM acquisition for ECM behemoth

ECM behemoth cites ‘commitment to business process management’ and ‘accelerates move into dynamic case management’ as rationale for US$260m deal

By ECM Plus staff

ECM Plus +++ OpenText has just acquired Global 360 Holding Corporation, the business process and case management software bellwether.

According to Open Text, the deal sees OpenText continuing on its expansion into the business process management market. Continue reading

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Filed under Business Process Management, Enterprise Content Management, Industry News