Category Archives: CXM – Customer Experience Management

Amdocs survey finds ‘direct link’ between NPS and revenues

Image representing Amdocs as depicted in Crunc...

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Significant opportunity for service providers to profit from NPS increase

By ECM Plus staff

ECM Plus +++ Israeli-based software behemoth Amdocs has just released findings of a new consumer survey of smartphone owners that explores the link between Net Promoter® Score (NPS) and service provider revenues and costs. Continue reading

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Filed under CXM - Customer Experience Management

Belgian DAM doyen bolsters SDL links in CXM move

Image representing ADAM Software as depicted i...

Belgians bolster DAM efforts

Retail client content project spurs firms in joint operations for customer satisfaction

By ECM Plus staff

ECM Plus /London/ +++ Ghent-based ADAM Software and SDL have just reaffirmed their partnership to offer customer experience to companies with large-scale e-commerce operations.

According to the two firms, the move builds on a national retail chain where SDL and ADAM Software carried out a seamless deployment of an online store containing hundreds of thousands of pieces of content. Continue reading

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