Monthly Archives: June 2013

Amdocs survey finds ‘direct link’ between NPS and revenues

Image representing Amdocs as depicted in Crunc...

Image via CrunchBase

Significant opportunity for service providers to profit from NPS increase

By ECM Plus staff

ECM Plus +++ Israeli-based software behemoth Amdocs has just released findings of a new consumer survey of smartphone owners that explores the link between Net Promoter® Score (NPS) and service provider revenues and costs. Continue reading

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Filed under CXM - Customer Experience Management