YouGov survey reveals firms still need to up their game with customers

We've Been Kofax'd (Photo credit: digitalsorceress)

YouGov survey finds a need for B2C businesses to be more responsive to their customers

By ECM Plus

ECM Plus +++ More than a tird of customers are abandning supplier due to poor customer service, according to a new poll by YouGov.

The Kofax-backed online research found that 35 percent of British adults stopped using a business within the last year due to poor levels of customer service. 

Capture Driven BPM Takes Centre Stage At Kofax Customer Connect Panel

Kofax conflab in London this week

EMEA Launch Event – Speedshop topics & questions for the Q&A Panel

There are just a few days to go before the Kofax Customer Connect event in London, and over the last week people have been voting on the topics they want to discuss during the afternoon speedshop sessions.

The three topics under discussion on the 19th Aprilwill be:

– Is the paperless office really a better place to be?
– BPM technology: interesting, but I need a solution to my problem. Stop selling and start helping?
– How can improving business processes increase customer longevity and profitability?

As well as the speedshops there will also be a live Q&A panel in the morning of the 19th. The panel includes Anthony Macciola, the Kofax CTO; Derek Miers, Forrester Analyst, John Newton, CIO of Alfresco and Anthony Murphy, former CIO of CICA.

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Related links:

ECM Plus Podcasts – DocumenTALK – Kofax CMO Martyn Christian

Original thinking as Kofax expands capture driven strategy

Kofax point of origination strategy expands reach of capture-enabled business process management

By PAUL QUIGLEY

ECM Plus +++ Kofax has just taken the wraps off what it calls the ‘Kofax Point of Origination’ strategy, aimed at accelerating the migration of capture from centralized, back office environments to the “point of origination” where customer interactions actually take place.